Who we are

Oakleaf Coffee Co is a mobile coffee trailer based in Northern Ireland, operated by [Owner Name] trading as Oakleaf Coffee Co (Est. 2025). When you place an order through this website, [Owner Name] is the data controller for your personal information under UK GDPR.

If you have any questions about how we handle your data, email us at hello@oakleafcoffeeco.com.

What information we collect and why

When you place an order we collect:

• Your name — so we know whose order is whose at the collection point.
• Your email address — to send you an order confirmation.
• Your phone number— so we can reach you quickly if there's a problem with your order.
• Order notes (optional) — if you want to tell us about a preference or customisation.

We do not collect your card details. Payments are handled directly by Square — we only receive a notification that your payment was successful.

Why we're allowed to use it

We process your information because we need it to fulfil your order — this is called “contractual necessity” under UK GDPR. We don't use your data for marketing or pass it to advertisers.

How long we keep your data

Your order details (name, email, phone number, items ordered, collection slot) are kept for 12 monthsafter your order date, then permanently deleted. We keep them this long in case you have a query or there's a payment dispute.

Your browser's local storage

While you browse the menu, your cart and your chosen collection slot are saved in your browser's localStorage. This is temporary — it lives on your device only and is cleared once your order is complete. We do not use tracking cookies or any analytics tools.

Third-party services we use

We rely on three trusted services to run the website. Each processes some of your data on our behalf and has their own privacy policy:

• Square — takes your payment and handles all card data securely. squareup.com/gb/legal/privacy
• Resend — sends your confirmation email. resend.com/legal/privacy-policy
• Supabase — stores your order details in a database hosted in Ireland (EU West). supabase.com/privacy

We use no analytics, no advertising platforms, and no other third-party tracking of any kind.

Your rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct anything that's inaccurate.
• Erasure — ask us to delete your data (the "right to be forgotten").
• Restriction — ask us to limit how we use your data.
• Portability — receive your data in a machine-readable format.
• Object — object to our processing of your data.

To exercise any of these rights, email hello@oakleafcoffeeco.com. We'll respond within one month.

If you feel we haven't handled your data properly, you have the right to complain to the Information Commissioner's Office (ICO).

About Oakleaf Coffee Co

Oakleaf Coffee Co is a mobile coffee trailer operated by [Owner Name] trading as Oakleaf Coffee Co, based in Northern Ireland. All orders placed through this website are for click-and-collect only— we don't offer delivery. You collect your order in person at the trailer during the time slot you chose.

By placing an order you agree to these terms. If you have any questions, email us at hello@oakleafcoffeeco.com.

How ordering works

1. 1.Browse the menu and add items to your cart.
2. 2.Pick a collection slot on the pre-order page.
3. 3.Enter your name, email address, and phone number at checkout.
4. 4.Pay securely by card through Square.
5. 5.A confirmation email will be sent to the address you provided.
6. 6.Collect your order at the trailer during your chosen slot — your name is all you need.

There are no user accounts — you check out as a guest every time.

Payment

All prices are in British pounds (GBP). Payment is taken in full when you place your order. Card payments are processed by Square — your card details go directly to Square and never pass through our servers.

Slot availability

Each collection slot has a limited number of places. Slot availability is shown in real time, but on rare occasions a slot may fill in the gap between you selecting it and your payment completing.

If that happens, your order will be automatically cancelled and you'll receive a full refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank. You're welcome to place a new order for a different slot.

Cancellations and refunds

Because your order is prepared specifically for you, we ask that you only order if you're able to collect at the time you've chosen.

• You need to cancel before we start preparing your order — contact us as soon as possible at hello@oakleafcoffeeco.com. We'll do our best, but once preparation has started a refund isn't guaranteed.
• Your slot filled after you paid— you'll receive an automatic full refund. No action needed from you.
• You don't collect your order— unfortunately we can't offer a refund for no-shows, as your items will have been made.
• Something is wrong with your order— please tell us at the trailer or email us. We'll make it right.

Allergen information

If you have any allergies or dietary requirements, please include them in the order notes and speak to us at the trailer before collecting your order. We work in a small, busy environment and cannot guarantee that any item is completely free from a particular allergen.

Our liability

We're a small independent business and we do our best to get every order right. To the fullest extent permitted by law, our liability for any claim arising from an order is limited to the value of that order. Nothing in these terms affects your statutory rights as a consumer under UK law.

Changes to these terms

We may update this page from time to time. The “last updated” date at the top will always reflect the most recent version.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

Get in touch

For questions about your order, a refund, or your personal data:

hello@oakleafcoffeeco.com